The North Face

Global Member Benefits (All Tiers)

• Bonus points: Check-in at a U.S. National Park or National Monument (5 points): FLAT_REWARD

  {"trigger_type":"action","trigger_action":"check_in_program","earn_type":"points","earn_value":5,"scope_channels":["app"],"eligibility_frequency":"per_location_per_month","eligibility_uses_per_period":1,"notes":"Use The North Face mobile app to check in at a U.S. National Park or National Monument to earn 5 points, once per location per month. U.S. only. Counts toward the shared 100-point annual cap for alternate earn activities."}

• Base earn: $1 spent = 1 point: FLAT_REWARD

  {"trigger_type":"purchase","spend_per_increment":1,"earn_type":"points","earn_value":1,"scope_channels":["online","in_store"],"eligibility_account_standing":true,"notes":"Members earn 1 point for every $1 spent at thenorthface.com and at The North Face–owned stores and outlets in the U.S. and Canada."}

• Points to rewards conversion: 100 points = $10 reward: FLAT_REWARD

  {"trigger_type":"passive","conversion_points_required":100,"conversion_reward_value":10,"conversion_reward_name":"XPLR Pass Reward","conversion_auto_issue":true,"conversion_issue_timing":"three_times_per_year_in_March_June_and_October","conversion_reward_expiry_days":335,"stacking_combinable":true,"stacking_notes":"Up to two rewards can be applied per purchase and can be combined with other offers, discounts, coupons or promotions.","exclusions":["gift_cards"],"notes":"Every 100 points converts to a $10 reward, with up to $50 in rewards issued per earning window."}

• Welcome offer: 10% off next purchase for new XPLR Pass members: DISCOUNT

  {"trigger_type":"event","trigger_action":"account_creation","discount_type":"percent_off","discount_percent":10,"discount_scope":"next_purchase","scope_new_customers_only":true,"eligibility_frequency":"once_ever","eligibility_uses_per_period":1,"notes":"New XPLR Pass members receive 10% off their next purchase after joining. See dedicated welcome gift terms for full details."}

• Free shipping on every purchase for XPLR Pass members: SHIPPING

  {"trigger_type":"passive","shipping_type":"standard","shipping_cost":0,"shipping_region":["US","CA"],"stacking_combinable":true,"notes":"XPLR Pass members receive free standard shipping on every eligible purchase."}

• Members-only product field testing (flexible returns): GIFT

  {"trigger_type":"passive","gift_type":"extended_return","gift_return_window_days":30,"eligibility_frequency":"twice_per_year","eligibility_uses_per_period":2,"exclusions":["The North Face Outlet purchases"],"exclusions_notes":"Extended field-testing returns are not available for Outlet purchases.","notes":"Members can field test eligible products and return within 30 days if they are not right, up to $1,200 MSRP per calendar year across up to 4 items. Original receipt required and items must show reasonable wear from limited use as intended."}

• XPLR Pass gifts: birthday shoutouts and gifts with purchase: GIFT

  {"trigger_type":"event","trigger_action":"birthday","gift_type":"birthday_gift","gift_description":"Birthday shoutouts and periodic gifts with purchase or other celebratory surprises for XPLR Pass members.","gift_while_supplies_last":true,"notes":"Specific gift types and availability vary over time and may require a qualifying purchase."}

• Bonus points: Refer a friend (25 points): FLAT_REWARD

  {"trigger_type":"referral","trigger_action":"referral_completed","trigger_referral_role":"referrer","earn_type":"points","earn_value":25,"earn_limit_uses":4,"earn_limit_period":"annually","eligibility_frequency":"once_per_year","eligibility_uses_per_period":4,"notes":"Earn 25 points for each friend who joins and qualifies via your personal referral link, up to four referrals per calendar year. Counts toward the shared 100-point annual cap for alternate earn activities."}

• Bonus points: Download The North Face iOS app (10 points): FLAT_REWARD

  {"trigger_type":"action","trigger_action":"app_download","earn_type":"points","earn_value":10,"earn_limit_uses":1,"earn_limit_period":"once_ever","scope_channels":["app"],"eligibility_frequency":"once_ever","eligibility_uses_per_period":1,"eligibility_account_standing":true,"notes":"Download The North Face iOS mobile app to earn 10 points once per member, even if the app is deleted and re-installed. U.S. only. Counts toward the shared 100-point annual cap for alternate earn activities."}

• Bonus points: Bring a reusable bag when shopping in stores (10 points): FLAT_REWARD

  {"trigger_type":"action","trigger_action":"recycling","earn_type":"points","earn_value":10,"earn_limit_uses":2,"earn_limit_period":"annually","eligibility_frequency":"twice_per_year","scope_channels":["in_store"],"notes":"Bring your own reusable bag when you shop in The North Face stores or outlets to earn 10 points, up to two times per calendar year in the U.S. and Canada. Counts toward the shared 100-point annual cap for alternate earn activities."}

• Bonus points: Check-in at The North Face stores or outlets (5 points): FLAT_REWARD

  {"trigger_type":"action","trigger_action":"store_checkin","earn_type":"points","earn_value":5,"scope_channels":["app"],"eligibility_frequency":"per_location_per_month","eligibility_uses_per_period":1,"notes":"Use The North Face mobile app to check in at The North Face stores or outlets to earn 5 points, once per location per month. U.S. only. Counts toward the shared 100-point annual cap for alternate earn activities."}

• Bonus points: Participate in member surveys (5 points): FLAT_REWARD

  {"trigger_type":"action","trigger_action":"survey","earn_type":"points","earn_value":5,"eligibility_account_standing":true,"notes":"Earn 5 points for select member surveys when invited. Availability and frequency are at The North Face’s sole discretion. Counts toward the shared 100-point annual cap for alternate earn activities."}

• Exclusive access to limited-edition collections and collaborations: GIFT

  {"trigger_type":"passive","gift_type":"exclusive_access","gift_access_type":"member_only_products","gift_description":"Early and exclusive access to limited-edition collections and collaborations for XPLR Pass members."}

• Access to exclusive events, deals, partner offers and premium prizes/experiences: GIFT

  {"trigger_type":"passive","gift_type":"event_access","gift_access_type":"events","gift_description":"Invitations to exclusive events plus access to special deals, partner offers and chances to win premium prizes and experiences.","notes":"Specific events, partner offers and sweepstakes or experience opportunities vary over time."}

• Members-only customer service line: GIFT

  {"trigger_type":"passive","gift_type":"priority_support","gift_description":"Access to a members-only customer service phone line for XPLR Pass support.","eligibility_account_standing":true,"notes":"Exclusive phone number is visible only when signed in to the XPLR Pass member dashboard."}

Tier-Specific Benefits